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Thursday June 9 2022

Field Service Engineer

Birch Solutions, part of the Singleton Birch Group of companies, is seeking a Field Service Engineer to join our growing team in North Lincolnshire.

This is a key role within the business and the successful candidate will be responsible for operating, maintaining and repairing a variety of CHP equipment to the manufacturer’s specifications. You will be required to perform these duties safely and efficiently, both on the company’s facilities and customer facilities. You will also perform fault finding and repair work on plant equipment relating to CHP and AD plants.

Responsible to: CHP & AD Operations Service Manager

Roles & Responsibilities:

  • Apply extensive knowledge in maintaining gensets and/or CHP units on various types of unit
  • Be able to carry out complex fault finding on CHP units and provide swift actions for repair
  • To adhere to safe working practices as stipulated in the company’s health and safety policy and operational procedure manuals
  • Liaise with customers, suppliers and members of the public in a helpful, professional and effective manner
  • Undertake routine on-site overhaul, repair, service, and operations within a defined works cope as stipulated by the service manager
  • Provide work direction and technical guidance to others in-field, coordinating internal and external resource in support of product maintenance and recovery in accordance with customer requirements
  • Maintain and control stock within your company vehicle
  • Build and maintain positive relationships with customers, delivering high standards of customer service at all times
  • All employees have a primary responsibility to ensure that their actions do not endanger the health and safety of themselves or others. We should take all appropriate steps to minimise the impact on the environment
  • Routine servicing of equipment, including engine, generator, and heat recovery systems
  • Completion of recording documents and Job Sheet also provided detailed work scopes for remedial work
  • Comply with the documented Company Management System (CMS) and the Company handbook.
  • Maintain Company confidentiality
  • Carry out any other responsibilities as and when required through instruction from the Operations Manager and joint co-operation with other management

Qualifications & Experience:

  • Qualified to minimum O.N.C or equivalent in an engineering subject and have appropriate experience in mechanical/electrical engineering
  • Competent in understanding of electrical and mechanical fault finding and rectification
  • A commercial Gas Safe qualification would be preferable but not compulsory as training will be provided for the right candidate
  • In depth knowledge of CHP Gas Engines is essential
  • Previous experiences in a Field service role are essential
  • Experience with MAN, Jenbacher, MWM, DEUTZ, LIEBHERR

Personal Skills Required:

  • Great communication skills
  • Customer service skills
  • Be flexible and adaptable
  • Technically proficient with good problem-solving skills
  • Good Integrity and high working standards
  • Be enthusiastic and self-motivated

Please apply in writing to Steve Willett swillett@birchsolutions.co.uk